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Research Article | March 10 2025
The role of materialism and social judgment in human chatbot service interaction
AI Chatbots: Service Failure and Recovery Strategy
Juyon Lee, Wujin Chu, Rajat Roy Bond Business School Research output: Contribution to conference › Paper › Research › peer-review
An investigation through explanatory sequential design Yogesh K. Dwivedi, Janarthanan Balakrishnan, Abdullah M. Baabdullah, Ronnie Das First published: 19 August 2023 https://doi.org/10.1002/mar.21888Digital Object Identifier (DOI)
The role of anthropomorphic conversational styles and time orientation Author links open overlay Increasing perceived humanness for chat agents led to more effective conversations. Present (future) oriented subjects preferred warm (competent) vs. competent (warm) chatbot conversations. Matching time orientation with conversation type led to favourable attitudes and purchase intentions. Brand perceptions further mediated the above effects.
A dynamic capability model based enquiry into retailers’ resistance to blockchain adaptation. Received 14 October 2022, Revised 26 December 2022, Accepted 29 December 2022, Available online 4 January 2023, Version of Record 4 January 2023.
The social companionship (SC) feature in conversational agents (CAs) enables the emotional bond and consumer relationships. The heightened interest in SC with CAs led to exponential growth in publications scattered across disciplines with fragmented findings, thus limiting holistic understanding of the domain and warrants a macroscopic view of the domain to guide future research directions.